Shipping and Returns

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My sign is broken or I'm not happy with the design of my sign

My sign is broken or I'm not happy with the design of my sign. Send us at hello@yellowpop.com 2 pictures (back and front) of your sign and your order number. We'll do our best to find a solution for…

Updated 1 week ago by Aurore

An item is missing in my parcel

An item is missing in my parcel. You open your parcel really happy because you'll light your brand new neon but an item is missing. What to do? Send an email to hello@yellowpop.com with a picture of…

Updated 1 week ago by Aurore

What Is Our Lead Time?

Every piece is 100% handmade , so we need some time to create them at the highest standard. We offer free shipping worldwide, but for some Islands or difficult access territories some extra charges c…

Updated 1 week ago by Tess Echauzier

What Does The Warranty Cover?

We offer a 1-year warranty with all our LED neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage. Please contac…

Updated 1 week ago by Tess Echauzier

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